Responsible Social Gameplay from Freezeandcold.com

Freeze and Cold is dedicated to safeguarding our players and promoting responsible social gameplay as part of our customer care and social responsibility commitments. We believe that both we and our players share the responsibility to ensure a positive and mindful experience on our platform, recognizing the potential risks of online gaming when self-control isn't maintained. We encourage you to use the responsible social gaming tools outlined below, which are available to help you monitor and manage your gaming activity. To offer an entertaining and affordable experience, we fully support responsible social gaming and have implemented measures to assist players who wish to regulate their activity. We reserve the right to activate these measures at our discretion when deemed necessary.

Introduction

1.1. This Responsible Social Gameplay Policy (RSG Policy) explains the control tools, information, and resources available to registered players on freezeandcold.com.

1.2. This RSG Policy is part of the Freeze and Cold Terms of Service. Terms defined in the Terms of Service carry the same meaning in this RSG Policy.

1.3. We may update the RSG Policy at any time. All changes will be posted on the platform, and such changes will be effective immediately.

1.4. If changes are made that negatively impact your rights, we will notify you when you next visit the platform. You will need to consent to the updated RSG Policy before continuing to play. If you do not agree, you must stop using the platform.

Freeze and Cold RSG Program

2.1. The Freeze and Cold Responsible Social Gameplay Program (RSG Program) provides customers with tools and information to:

(a) Make informed decisions, and
(b) Prevent problematic gaming.

2.2. The RSG Program offers a range of education, control tools, and access to support resources.

2.3. Freeze and Cold acknowledges that creating a fun and responsible gaming environment is a shared responsibility, and players ultimately decide when to play. Our role is to provide control tools, information, and resources to help you make informed choices.

2.4. Our well-trained staff are available to assist you and offer control tools upon request.

RSG Access Control Instruments

3.1. Pause – Accessible via the "Contact" form under "Options for Responsible Social Play" on the platform: Allows players to take a temporary break from the game.

(a) Available for 1, 3, 7, 14, or 30 days.
(b) Your account cannot be accessed until the chosen period has expired.

3.2. Self-Exclusion – Accessible via the "Contact" form under "Options for Responsible Social Play": Blocks access for an extended period.

(a) Available for 6 months, 1 year, 3 years, 5 years, or indefinitely.
(b) Marketing communications are paused.
(c) Accounts cannot be reactivated until the chosen period ends.
(d) Temporary exclusions automatically expire after the selected period, while indefinite exclusions require a 7-day reflection period.

3.3. Permanent Closure – To close your account permanently, contact customer service.

(a) Permanent closures cannot be reversed.

Support Organizations

If gaming negatively impacts your mental health, finances, or relationships, you can reach out to the following organizations for help:

(a) Gaming Addicts Anonymous (GAA)
(b) Financial Counseling:

(i) Financial Counseling Association of America (FCAA)
(ii) National Foundation for Credit Counseling (NFCC)

Contact Information

Email: info@freezeandcold.com

Website: freezeandcold.com